Warranty Policy
Updated: November 2024.
At MediTactic we stand behind our products.
The MediTactic Guarantee is a Warranty and Repair policy that is in place for the first 2 years of your owning your MediTactic product.
We will always do our best to first attempt a repair of the product if possible.
We do our best to match materials and hardware, though we may not always be able to use the exact hardware or materials your pack was originally built with.
In the event we cannot repair your damaged item, we will replace it.
What’s covered in the warranty policy?
The warranty covers damage from natural wear & tear of materials or the following will be included in the warranty:
- Stiching
- Latches
- Velcro
- Zippers
The following will not be included in the warranty:
- any damage due to misuse, vandalizing, accidents, or natural disasters will not be covered.
- Any damage secondary to use in a washing machine or dryer
- Any attempt to self-fix before sending in for inspection
The warranty does not cover ripping of inside netting in case or attempted overloading beyond capacity.
The warranty does not extend to any objects or valuables that may have been placed inside the backpacks, med-kits or other products under question.
Our team will do their very best to get you back to your mission or activity as soon as possible, with your MediTactic product by your side!
How Can I send in my product for repair/replacement?
If you find yourself in need of sending in your product, please make sure to check all pockets and empty your belongings, make sure to hand-clean your product, and refrain from any additional use of the product.
MediTactic will not be responsible for any items mistakenly sent along with your product to our team.
A repair or replacement will be provided within 28 work days from its arrival to our company representatives.
You can contact us at +972506710539 or email at contact@meditactic.com with any questions or concerns.
